CUSTOMER CARE

Welcome to ShiboriLove.com! Here are a few of our shop policies and other important information.

If you have any questions, feel free to email us at info@shiborilove.com

HOW TO BUY?
If you'd like to purchase our legwear or accessories, just click on the picture to open a details window.

Click on thebutton to add the item to your shopping cart.  Each ShiboriLove product is one of a kind and every item is photographed individually so that you can see the unique characteristics of each piece. The piece that you buy is the exact product that you will receive.

PAYMENT
ShiboriLove uses Paypal to process your order.  When you are ready to check out, a Paypal window will open so that your order can be completed.

Paypal is a fast and secure way to shop online. You can pay with a credit card [Visa, MasterCard, American Express, Discover] or with your Paypal account.

RETURN POLICY

Tights & Legging:
ShiboriLove legwear are considered personal products and are not available for return. Please choose your size carefully.  When in doubt it is best to choose the next size up.
View our women's size chart here and our children's size chart here.

Scarves:
You may return scarves and accessories for a refund or exchange within 14 days of purchase.  Please email us for a return authorization number and a return shipping address.  Items must be unworn, unlaundered and in their original condition and packaging.  Shipping costs are deducted from refund amount. 

We recommend that returns are insured with delivery confirmation as we cannot be responsible for lost or damaged packages.  Items are returned to ShiboriLove at your own cost.

EMAIL LIST
Be the first to know when new products are added to the site! If you'd like to be added to our email list just send us an email with "email list" in the subject line.  ShiboriLove will never share your email with anyone else.

CARE
Tights: It is best to hand wash your tights in cool water.  Lay them flat to dry and do not iron.
Silk Scarves: Hand wash cold, line dry.  Use warm iron if needed.
Leggings: Machine wash cold, line dry.

COLORS
ShiboriLove makes every effort to display the colors of our products accurately.  However, individual monitor settings may alter how colors appear.  If you have any questions please feel free to email us.